Frequently Asked Questions

Got Questions? We’ve Got Answers!

Welcome to our FAQ’s page where you will find answers to the most commonly asked questions.

Can I pay by check?

Yes, we do accept checks.

Please make them out to Safety Compliance Management and send them to: 3160 Crow Canyon Place, Suite 115, San Ramon Ca, 94583. Even if you are paying by check you can sign up and get started in a course, however, your certificate will be held until your payment has cleared.

Will I receive a certificate upon completion of the course?

Yes, all of our courses offer a certificate upon course completion.

Once you have completed a course, you are able to download, save or print a certificate of completion from your student transcript. Certificates are created in a PDF format. If you do not see a print certificate it may because the invoice has not been paid in full.

I don’t understand, or I disagree with, some of the material presented.

Each course content page has been created with an easy to use email link to the instructor of that course.

Our instructors are eager to hear from you, with good or bad reviews and yes, we have changed material based upon student input. After you have completed a course, you can always continue your dialogue with the instructor or ask a question via email.

I cannot see my Final Quiz grade.

If you want to see your final exam as graded, go to my items > test history.

If it is not there, you may not have saved each answer individually. Please retake the exam.

Your Final Quiz session may have timed-out. In that case the instructor needs to release the grade. Email us with your name, course number and explaining the situation.

You may not have pressed the ‘Finished’ button when you were finished with the Final Quiz. In that case the clock keeps running and for sure you are timed out. We need to stop the timer and evaluate the grade. Email us with your name, course number and explaining the situation.

I could not finish the Final Quiz. Do I have to restart?

You may have inadvertently moved your browser away from the quiz to look something up.

This can close your quiz session and mark it as incomplete or you ran out of the 90 minute time period you are given. If you need to look something up while taking the exam open up a new window to do this. Most of the time if you try to relaunch the final exam you will notice that all of your answers are still saved and you can finish up the test. Make sure to click the “finish” button before you exit.


I cannot seem to open the DOT Hazmat Table pdf document. It won’t open in my browser or, it won’t download.

You may need the free Acrobat plugin for your browser.

You may get the plugin here. Many Federal government documents are distributed on the internet in Acrobat PDF format.


My course wont let me click “yes” to resume where I left off. What should I do?

This may have something to do with your browser settings. You should try opening the course in another internet web browser. You can also try making sure your flash is turned on and your pop-ups are enabled. 

If that does not work email us your username and we will reset the course for you.


When I am trying to pay for a course I get a error message.

If you receive an error message when trying to pay for a course call us at 1-877-674-2669 or email us the name of the student and the course you need them enrolled in and we will get them set up right away and send you the invoice.


My course wont launch it just gives me a spinning loading wheel. What do I need to do?

Flash!  You need to enable your flash on your browser and allow popups in order for the course to run. 

You can also try switching to a different browser if you don’t know how to do this.


If I have had the 24 hour Hazwoper training and want to upgrade to the 40 hour, do I need to take the entire training over again?

No, students that have taken the 24 Hour HAZWOPER course can upgrade to the 40 Hour HAZWOPER level by taking an additional 16 hours of training.

This training is required to be hands on training. We offer this class every 3 months at our San Ramon, California training center. Here is the link for more information.

I can’t find the correct login page to start my class.
Can I train a group of employees using one login username?

No. Everyone has his or her own unique username and password.

Everyone taking the online course will need to login INDIVIDUALLY. The name on the printed certificate will be the name of the person logged.

I do not know how to enable pop ups on my computer.
How long will I have to complete a course? Can I get an extension if needed?

2-4 hour courses you will have 30 days to complete the training.

6-8 hour courses you will have 60 days to complete the training.

24 hour courses you will have 90 days to complete the training.

However, we understand that things come up so if you need extra time let us know and we can work something out. If you need an extension let us know.

Do I have to complete the course in one sitting?

No, our courses are designed so you can start and stop as needed, allowing you to break the training up over a longer period of time.

Our system will keep track of your progress, enabling you to resume where you left off upon your next login.

Do I need to have an email address to take the online courses?

Yes, an email address is necessary for the purpose of enrolling in our online courses.

However, if it is preferred to use the supervisors email address for everyone you can do that as well. You can have multiple users with the same email address.

Can I take the online courses on my ipad or phone? What if the course doesn’t launch for me?

Yes, you can take our online courses on your iPad or cell phone.

If the course does not launch you can try a few things:

  • Make sure flash and pop ups are enabled.
  • Download the free app Puffin (if you are using an apple product) or Dolphin (if you are using an android).

That should solve the issue, if not, send us an email or give us a call and we can help you out.

Can I take the online courses from more than one computer?

Yes, you can take our online courses by signing in with your username and password from any location and computer with internet access.

What is the easiest way to register multiple students at once?

The easiest and fastest way to enroll multiple students at once is to login, select a course you want to purchase, click buy and in the first box enter the amount of students you will be purchasing for, then fill in your billing information to checkout. 

One the next screen click on the proceed to enrollment button to enter in the usernames of the employees you want to assign to the course. Once this is done they should have each received an email with their login information so that they can sign in and press play to start the course.

Another option (and only option if you will not be paying by credit card and prefer to be invoiced) is to email us your list of employees, their email address, and course you want them enrolled in and we will take care of the enrollment and will email you the invoice as soon as that is complete. Send all information to

How do I sign up for a course?
  1. Go to
  2. Click on register to create a username and password if you do not already have one.
  3. Then, go to the course catalog to select the course you need and select buy (if you want a hard copy certificate or wallet card mailed to you be sure to add that to your cart also).
  4. If you are purchasing the course for yourself you can enter your payment information and checkout but if you are purchasing the course for someone else be sure to enter the number of employees in the first box on the checkout page (the next screen you will be able to enter the usernames of the employee you want to enroll).
    If you have over 6 employees registering, are a government employee, or a returning student needing to refresh your certificate, you should receive a discount and can call or email us to get this. Once the course has been purchased you can find the course you are enrolled in by going to your dashboard under my items.
What is your refund policy?

If your course has not expired and you have not already received your certificate then we will issue you a refund of 50%. However, if your course has expired or you already received your certification then we cannot issue any refunds. If you need to request a refund, email us at

I am a government employee, do I get a discount with Hazmat School?

Yes, all government employees receive 20% off all courses! Email, call or live chat us for the discount code.

During promotions can I apply the discount to a previous purchase?

No, our promotions are only for any employee that signs up during the promotion period.

Looking for hands on training?

If you are in the San Francisco Bay Area, let our sister company SCM help you!

Contact Us

Please send us an email and we will get back to you as soon as possible!

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